Privacy & Legal Policies
Refund policy:
No refunds within 24 hours of departure. Exceptions are made if operator cancels the activity due to waterway, road or weather conditions (a full refund would be then given).
VISITING AND USING THE WEBSITE YOU AGREE:
Whilst Pōhatu Penguins / Pōhatu Plunge has taken considerable effort to ensure that the content of the web site is as accurate as possible, the information is supplied on an “as is” basis and no warranty or fitness is implied. Pōhatu Penguins / Pōhatu Plunge shall have neither liability nor responsibility to any person or organisation with respect to any loss, damage or costs and other consequences arising from the information or use of the information contained in its websites or websites linked to it. We disclaim all responsibility to the maximum extent possible under applicable laws. We exclude all liability, including for negligence, to you or any other person arising directly or indirectly from using this website or any information or material available from or through it; and, where liability cannot lawfully be excluded, we limit our liability at our option to resupplying any goods or services in respect of which the liability arises or refunding any amounts paid for those goods or services. Links to other websites are inserted for convenience and do not constitute endorsement of material at those sites or any associated organisation product or service. It is the responsibility of users to make their own decisions about the accuracy, currency, reliability and correctness of the information at those sites. Intellectual property laws protect this website. Copyright in the material available at this website is owned by third parties and us.
No refunds within 24 hours of departure. Exceptions are made if operator cancels the activity due to waterway, road or weather conditions (a full refund would be then given).
Sea Kayaking
If a kayaking trip has to be cancelled before leaving Akaroa due to strong winds or warnings, several options would be offered:
- Option 1: No further tours. Full Refund.
- Option 2: Join a 4-hour Full Scenic Nature Tour (same pricing and departure time as afternoon kayaking).
- Option 3: Join a 2-hour Nature Tour ($75/adult, $45/child – refunded difference, depart at 1:30pm).
What if the weather is unpredictable and or variable?
At Pohatu Penguins we try our best to predict the weather to ensure an enjoyable and safe tour. Sometimes, we won’t know if kayaking is suitable until we reach the bay or the wind has unexpectedly changed. If this is the case there are several options for our kayakers:
- Option 1: An immediate return with a 50% refund and no further wildlife guiding can be expected to see penguins or other wildlife.
- Option 2: Join a 4-hour Full Scenic Nature Tour (same pricing and length of time).
- Option 3: Join a 2-hour Nature Tour ($75/adult, $45/child – refunded difference).
- When living in an island nation like New Zealand, the weather us hard to predict and can quickly change; sunny one minute then pouring with rain the next and this even in the middle of summer.
- Offering outdoor activities, we may sometimes get rained on. We do not cancel our tours due to rainy days; it is just part of experiencing this wild country.
- In saying that, all of our best wildlife viewing is usually when it's raining, especially on our Evening penguin tours.
- Just remember to always bring a rain coat to New Zealand, just in case. We all hope for a beautiful sunny day but rain or shine our guides will give you an authentic New Zealand experience.
- In consideration of the above no refund can be expected in the event of rain.
VISITING AND USING THE WEBSITE YOU AGREE:
Whilst Pōhatu Penguins / Pōhatu Plunge has taken considerable effort to ensure that the content of the web site is as accurate as possible, the information is supplied on an “as is” basis and no warranty or fitness is implied. Pōhatu Penguins / Pōhatu Plunge shall have neither liability nor responsibility to any person or organisation with respect to any loss, damage or costs and other consequences arising from the information or use of the information contained in its websites or websites linked to it. We disclaim all responsibility to the maximum extent possible under applicable laws. We exclude all liability, including for negligence, to you or any other person arising directly or indirectly from using this website or any information or material available from or through it; and, where liability cannot lawfully be excluded, we limit our liability at our option to resupplying any goods or services in respect of which the liability arises or refunding any amounts paid for those goods or services. Links to other websites are inserted for convenience and do not constitute endorsement of material at those sites or any associated organisation product or service. It is the responsibility of users to make their own decisions about the accuracy, currency, reliability and correctness of the information at those sites. Intellectual property laws protect this website. Copyright in the material available at this website is owned by third parties and us.