No refunds within 24 hours of departure unless the Operator cancels the activity due to waterway, road or weather conditions (a full refund would be then given).
If a kayaking trip has to be cancelled because of an unexpected wind change or tsunami warning on arrival at Pohatu after the scenic 4WD van safari has been undertaken three options would be offered. An immediate return with a 50% refund and no further wildlife guiding can be expected to see penguins or other wildlife. Our Full Scenic Nature Safari (same price, same length of time as the sea-kayaking safari or our 2 hour Nature tour safari at $65.00 per person can be undertaken to see penguins and other wildlife.
A 10% service charge applies to all other cancellation refunds.