Cancellation policy

Refund policy:

No refunds within 24 hours of departure. Exceptions are made if operator cancels the activity due to waterway, road or weather conditions (a full refund would be then given).
 

Sea Kayaking
If a kayaking trip has to be cancelled before leaving Akaroa due to strong winds or warnings, several options would be offered:

  • Option 1: No further tours. Full Refund.
  • Option 2: Join a 4-hour Full Scenic Nature Tour (same pricing and departure time as afternoon kayaking).
  • Option 3: Join a 2-hour Nature Tour ($65/adult, $35/child – refunded difference, depart at 1:30pm).

What if the weather is unpredictable and or variable?
At Pohatu Penguins we try our best to predict the weather to ensure an enjoyable and safe tour. Sometimes, we won’t know if kayaking is suitable until we reach the bay or the wind has unexpectedly changed. If this is the case there are several options for our kayakers:

  • Option 1: An immediate return with a 50% refund and no further wildlife guiding can be expected to see penguins or other wildlife.
  • Option 2: Join a 4-hour Full Scenic Nature Tour (same pricing and length of time).
  • Option 3: Join a 2-hour Nature Tour ($65/adult, $35/child – refunded difference).

A 10% service charge applies to all other cancellation refunds.

Services

  • Pohatu Package
  • Penguin Tours
  • Sea Kayaking Tours
  • Scenic Nature Tours
 

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Contact Us 

 
icon location Wildside Booking Office,
8/2 Rue Balguerie, Akaroa
7520
New Zealand
icon phone 03 304 8542
icon mobile 021 246 9556
icon mail tours@pohatu.co.nz